Frequently Asked Questions

Established in 2015, Lady’s Maid is at the forefront of vaping in the UK. We value honesty, integrity and putting our customers first. We offer our customers only the best vaping products on the market and a whole host of UK produced and manufactured e-liquid.

There are various ways to contact us, via social media or by completing the contact form.

PayPal, Visa, Maestro and Mastercard. (Amex not accepted).

We offer a flat rate of shipping, an express rate for next day and free delivery for all orders over £50. See our Delivery page for more details.

We offer a flat rate of shipping, an express rate for next day and free delivery for all orders over £50. See our Delivery page for more details.

We offer a flat rate of shipping, an express rate for next day and free delivery for all orders over £50. See our Delivery page for more details.

Click the "My Account / Order Status" link at the top right-hand side of our site to check your orders status.

Click the "My Account / Order Status" link at the top right-hand side of our site to track your order.

Click the "My Account / Order Status" link at the top right-hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the postal carrier to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact us for assistance.

Click the "My Account" link at the top right side of our site.
Enter “Create an Account”.
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

Click the "My Account / Order Status" link at the top right-hand side of our site to edit your account information.

Click the "My Account / Order Status" link at the top right-hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

Please click on our “Refund & Returns” page under Customer Info for further details.

If you feel that you have received the wrong product, please contact us within 48 hours of receiving the product.

Please see our Terms & Conditions for complete details regarding our return policy.

To find the product(s) you're looking for, you may;
(1) use the navigation menus on the top, left & bottom of our website
(2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact us for assistance

To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website.

QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact us for assistance.

After adding items to your cart, click the "View Cart" link at the top of this site to view your basket. At the bottom of the shopping basket you'll see a box where you may enter your coupon code.

Please click our “Contact Us” page under Customer Info and kindly complete the “Customer service contact form”. We will respond to you within 72 hours of receipt of the form.